Privacy Policy

Who we are

Serenity Life Home Care provides non-medical, in-home supportive care for seniors in Shaker Heights, OH and the Greater Cleveland area. This policy explains what information we collect on this website, how we use it, and the choices you have.

What we collect

When you submit our contact or quote form, we collect the details you provide — such as your name, phone number, email address, whether you have Medicaid or a waiver, and anything you include about the care you need. We only ask for what we need to respond to you.

Like most websites, our server also records basic technical information when pages load, such as your IP address, which we use to limit spam on the form.

Health information

As a licensed Medicaid provider, we follow applicable state and federal privacy rules, including Medicaid privacy requirements, to safeguard any health-related information you share with us. Please do not include sensitive medical details in the website form — we will collect what we need securely once we connect with you.

How we use your information

We use the information you provide to respond to your request, discuss care options, and follow up with you. We do not sell your personal information, and we do not share it for marketing.

Sharing

We share your information only as needed to provide care, comply with the law, or coordinate services with programs such as Medicaid or the Ohio Department of Aging when you ask us to. We do not sell or rent your information to third parties.

Services we rely on

A few trusted providers help this website run, and your information may pass through them: an email service delivers form messages to our inbox, a cloud host processes standard server logs, and — if enabled — a website analytics tool collects anonymous usage statistics like page views. Analytics does not receive your form submissions.

Cookies

This site does not set cookies for advertising. If analytics is enabled, the analytics tool may set cookies to count visits. You can block or delete cookies in your browser settings at any time, and the site will still work.

Your choices

You may contact us at any time to ask what information we have, request corrections, or ask us to delete your information, subject to any legal recordkeeping requirements. Email care@serenitylifehomecare.com and we’ll take care of it.

Changes to this policy

If we change this policy, we’ll post the new version on this page with a new effective date.

Questions

Email care@serenitylifehomecare.com or call (216) 858-6199.