Frequently asked questions
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General
What are your hours?
We’re available Monday through Saturday, 8:00 AM to 7:00 PM, with Sunday visits by appointment.
Which states do you serve?
We provide home and community-based services in Ohio and Florida. In Ohio we serve Cleveland and surrounding areas. In Florida we serve Baker, Clay, Duval, Flagler and St. Johns counties in Northeast Florida.
Where is your office?
Our office is in Shaker Heights, Ohio. For Florida, we serve Northeast Florida; call or email us and we’ll help you with services in your state.
Ohio questions
Does Medicaid pay for your in-home care services?
Often, yes. Many of our clients receive care through Medicaid or an Ohio Department of Aging waiver. As a licensed Medicaid provider, we can help you check whether you qualify — just reach out.
What areas do you serve?
We serve seniors throughout Greater Cleveland, including Shaker Heights and surrounding communities. If you’re unsure whether we cover your area, give us a call.
How is this different from a nursing home or medical home health?
We provide non-medical, in-home support — help with daily living, not medical treatment. Your loved one stays in their own home while getting a hand with the everyday things that keep life comfortable.
What can a caregiver help with?
Our caregivers assist with bathing, dressing, grooming, mobility, light housekeeping, meals, errands, and companionship. We tailor every plan to your loved one’s needs.
How do I know if my parent qualifies for Medicaid-covered care?
Eligibility depends on your loved one’s situation and program. We’ll walk you through it and help you understand the next steps — at no cost.
How quickly can care start?
It depends on your needs and coverage, but we move as fast as we can. Reach out and we’ll give you a clear timeline for your situation.
Are your caregivers screened and trained?
Yes. Every caregiver is background-checked and trained before they ever enter your home, and we hold each of them to a professional standard of care.
Can a social worker or case manager refer a client?
Absolutely. We work closely with social workers and case managers and make referrals easy. Contact us and we’ll handle the details.
What if we’re not on Medicaid?
We’re happy to talk through private-pay options too. Reach out for a free quote and we’ll find a plan that fits.
Florida questions
What Florida services do you offer?
We offer four services: Supported Living Coaching, Personal Supports, Transportation and Waiver Support Coordination.
Do you accept Florida Medicaid waiver services?
Yes. We are a Florida Medicaid Provider delivering Florida Medicaid waiver services, including for iBudget waiver participants. Coverage depends on the individual’s eligibility and approved plan, so reach out and we’ll help you understand your options.
Who can receive these services?
Our Florida services are for individuals with intellectual and developmental disabilities who qualify for Florida Medicaid waiver or home and community-based services.
What is Waiver Support Coordination?
Waiver support coordination helps individuals and families plan, arrange and keep track of the services and supports under their Florida Medicaid waiver. We are an enrolled support coordination provider.
What areas of Florida do you serve?
We serve Baker, Clay, Duval, Flagler and St. Johns counties in Northeast Florida. If you’re unsure whether we cover your town, give us a call.
Can a support coordinator or case manager refer someone?
Yes. We welcome referrals from support coordinators, case managers and social workers. Contact us and we’ll handle the details.
How do I get started?
Fill out our quote form and choose Florida, or give us a call. Please don’t include sensitive health details in the form; we’ll talk through what we need once we connect.
Ready to find the right care?
Tell us about your loved one’s needs and we’ll follow up — usually the same business day.